We don't use any preservatives in our fine Chocolates and Non-Dairy Cheeses. Our products are perishable. Therefore, all of our cheeses ship with an ice pack.
There are rules about returning food items; you can't. However, we understand that sometimes we make mistakes, and we will gladly work with you to extend you an appropriate credit or to ship the correct product. Please click here for our customer service information. You may email us to start the process, but please include a telephone number so that we can gather more information if necessary.