FAQ

Customer Account Questions

What happens if I forgot my password?
We're unable to change your password for you, but after clicking the Sign In link, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.

Can I change my account email address?
It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.

General Questions

What Sweetener Do You Use In Your Sugar-Free Chocolates?
Our sugar-free chocolates contain xylitol.

Does your chocolate have caffeine? How much caffeine is in a piece of chocolate?
We only use dark chocolate (60%-85%). There are .0023 grams of caffeine in a 1 ounce piece.

Why is your chocolate not listed dairy-free, but vegan?
In order to be FDA approved in the U.S., we are required to not list our chocolate as dairy-free. Please refer to the Allergen Information section.

Are all your products gluten-free?
Yes! All of our products are guaranteed to be gluten-free, and we are a gluten-free facility.

What is the process to remove the gluten and the dairy from your chocolates?
The chocolate is naturally gluten and dairy-free, and we craft our own fillings and recipes with pure ingredients that are gluten-free and not sourced from animals. For instance, our caramel is made with a homemade recipe that, unlike typical caramel, contains contains no butter. As well, we rely on natural, plant-based ingredients to obtain the perfect flavors, like lavender caramel infused with pure essential oil of lavender.

Can I return items I purchased?
We value delivering only the highest quality products. With this in mind, purchases are final. However, please contact us so we may improve your experience shopping with us. You may fill out the form on our contact page to send us your feedback.